Concourse SaaS

Support, identity, and access in one AvalonEleven experience.

Concourse is the flagship AvalonEleven SaaS for ticket operations, and Gateway is the access control layer behind it. Together they give teams a secure and simple way to manage users, permissions, and support workflows.

Every customer and staff member can sign in once through Gateway, then move across AvalonEleven services without separate account silos or duplicate onboarding effort.

Identity Layer

Gateway ACS

Flagship SaaS

Concourse

One Account

Gateway ACS

How one account powers all AvalonEleven services

Gateway acts as the central account authority. It controls identity, access rules, and role permissions so each user profile can safely move between Concourse and other AvalonEleven products.

Account Provisioning

Admins create and manage staff/client accounts once in Gateway. No duplicate records are required when services are added later.

Policy & Role Control

Gateway enforces role-based access so users see only what they should, with permission updates applied consistently across all connected services.

Unified Service Access

Users authenticate once, then access Concourse and future AvalonEleven applications through the same trusted account profile.

Architecture

A clearer view of the AvalonEleven stack

This model removes account fragmentation and gives operations teams a single place to manage identity and access.

Why this improves UX

Users no longer need different credentials for each tool, and admins do not need to maintain separate account databases. The experience is faster for end users and safer for operations teams because identity lifecycle events are controlled centrally.

Packages

Simple plans, strong support outcomes

All prices below are shown as monthly equivalents for readability, with annual billing noted on each package.

Starter

Tier 1 - Entrepreneur

🛒 Small teams

Great for smaller businesses who need a reliable support desk without enterprise complexity.

Per month

€1.67

Billed annually

Per year

€20.00

Annual contract

3-year bundle

€36.00

Save 40%

5 client accounts
1 staff account
Ideal for small businesses

Tier 2 - Enterprise

🛒 Growth stage

Our flagship package for scaling businesses that need speed, reliability, and better support visibility.

Per month

€2.92

Billed annually

Per year

€35.00

Annual contract

3-year bundle

€63.00

Save 40%

30 client accounts
3 staff accounts
24/7 technical support included
Ideal for medium-sized companies

Executive

Tier 3 - Corporate

🛒 Sales-led

Designed for larger organisations needing custom account limits and high-touch support leadership.

Per month

Contact sales

Custom

Per year

Contact sales

Custom

3-year bundle

Tailored quote

Custom

Custom account limits
24/7 support
Dedicated contract manager
Ideal for large organisations

Compare

Package comparison

Feature summary for quick decisions across Entrepreneur, Enterprise, and Corporate plans.

Feature	Tier 1 - Entrepreneur	Tier 2 - Enterprise	Tier 3 - Corporate
Monthly price (billed annually)	€1.67	€2.92	Contact sales
Annual price	€20.00	€35.00	Contact sales
3-year bundle (40% off)	€36.00	€63.00	Custom quote
Client accounts	5	30	Custom
Staff accounts	1	3	Custom
Dedicated contract manager	No	No	Included

FAQ

Common questions about Gateway + Concourse

Quick answers for teams evaluating the AvalonEleven identity and support model.

No. Gateway is the shared access control system, so one account can be used across Concourse and other connected AvalonEleven services.

Permissions are managed centrally in Gateway. Once a role is updated, connected products inherit that policy without separate manual updates.

Teams avoid duplicate user provisioning and de-provisioning tasks. Gateway keeps account lifecycle management in one place for all services.

About

About Concourse

Concourse centralizes ticket capture, assignment, escalation, and audit history so support teams can track work clearly from first contact through final resolution.

When paired with Gateway ACS, Concourse becomes part of a larger unified platform where identity, access, and operational workflows are aligned by default.